REFUND POLICY
Last Updated October 1, 2024
30-Day Satisfaction Guarantee
At BetterWild, we stand by the quality of our products and proudly offer a 30-day Money Back Guarantee on all our products.
If you or your furry friend aren't satisfied with our products, you've got a full 30 days to request a refund (less our processing fee of $4.95).
How To Start A Return
To start a return, please reach out to us at:
Return Address
BetterWild c/o Shipfusion Returns
560 Busser Road
York, PA 17406
Return Process
- Email us your tracking information so we can confirm receipt of your return. We do not provide return labels.
- Once your order has been received at our facility, please allow 5-7 days for processing.
- Once processed, we will issue a refund, less the $4.95 processing fee.
- Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
-
If more than 15 business days have passed since your refund approval,
please contact us at:
mrjoshua1345@hotmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
SUBSCRIPTION FAQ
What is the benefit of purchasing via subscription? +
Subscribers enjoy our best pricing and your first order ships free!
You can easily manage your delivery schedule, skip or pause shipments, and modify your products at any time through your account dashboard.
Choose your preferred delivery interval: monthly, every two months, every three months, or every six months.
How can I change my next order date or skip a delivery? +
To manage your subscription:
- Login to your account dashboard using your email address.
- Use the verification code sent to securely access your account.
- Select "Manage Subscriptions".
- Choose your item.
- Click "Reschedule" to select your next delivery date.
Need help?
mrjoshua1345@hotmail.com
How can I change the frequency of my subscription? +
Login to your account dashboard and select: "Manage Subscriptions".
Choose your item, change your delivery frequency, and click "Save Changes".
For assistance:
mrjoshua1345@hotmail.com
How can I change the amount of packs I receive in each delivery? +
Login to your account dashboard.
Select "Manage Subscriptions", choose your item, and adjust how many packs are sent with each order.
Click "Save Changes".
Can I update my subscription's shipping address or payment information? +
Login to your account dashboard.
Choose: "Address & Payment Details".
Update your address or payment method.
Need help?
mrjoshua1345@hotmail.com
How can I cancel my subscription? +
Login to your account dashboard.
- Choose "Manage Subscriptions".
- Select your item.
- Scroll to the bottom.
- Click "Cancel Subscription".
Need assistance?
mrjoshua1345@hotmail.com
U.S. SHIPPING
How soon will I receive my package? +
Standard shipping typically takes 4–6 business days, depending on your location.
This includes 1–2 business days for order processing.
How much does shipping cost? +
Standard shipping within the contiguous U.S. is $5.
Shipping for states and territories outside of the contiguous U.S. is $9.95.
Do you offer expedited shipping? +
At this time, we offer Standard Shipping only.
Orders typically arrive within 4–6 business days, including 1–2 business days for processing.
Can I change or cancel my order? +
We strive to process and ship orders as quickly as possible.
Our team has a limited window during which we can edit an order’s contents or cancel an order.
If you need to modify or cancel your order, please contact:
Can I change my order's shipping address after ordering? +
We have a limited window during which we can edit an order’s shipping address.
If you need to request a change of address, please contact:
How do I track my order? +
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s progress.
RETURNS
What is your return policy? +
We’re pleased to offer a 30-day Guarantee that is designed to give you and your dog the opportunity to try BetterWild for the first time, risk-free.
If you or your pup are not satisfied with your product for any reason, you may return it within 30 days of delivery for a refund (less our processing fee of $4.95).
To initiate a return, please contact our team at:
How can I return an item? +
We’re sorry to hear you may want to return your BetterWild product.
To begin the process, please email our team at:
Please include your order number along with the reason for the return. Our team will be happy to assist you.
How long will it take to receive my refund? +
Once your return has been processed, refunds typically take 3–5 business days to appear on your card statement, depending on your financial institution.