SHIPPING POLICY
Last Updated August 1, 2026
Shipping Availability
We currently deliver BetterWild products throughout the United States, including Alaska, Hawaii, and Puerto Rico, as well as Canada.
Shipping Rates
We charge flat-rate shipping fees:
- $5 for shipping within the contiguous United States.
- $9.95 for all orders shipped to Canada or extended US locations.
International Orders & Customs
For Canadian customers, customs duties and taxes are not included in our flat-rate shipping fee.
Any customs charges, duties, or taxes are the responsibility of the customer.
Order Processing
Orders are processed as quickly as possible after purchase. Once your order ships, you will receive tracking information via email.
If you have any questions about your shipment, please contact us.
SUBSCRIPTION FAQ
What is the benefit of purchasing via subscription? +
Subscribers enjoy our best pricing and your first order ships free!
You can easily manage your delivery schedule, skip or pause shipments, and modify your products at any time through your account dashboard.
Choose your preferred delivery interval: monthly, every two months, every three months, or every six months.
How can I change my next order date or skip a delivery? +
To manage your subscription:
- Login to your account dashboard using your email address.
- Use the verification code sent to securely access your account.
- Select "Manage Subscriptions".
- Choose your item.
- Click "Reschedule" to select your next delivery date.
Need help?
mrjoshua1345@hotmail.com
How can I change the frequency of my subscription? +
Login to your account dashboard and select: "Manage Subscriptions".
Choose your item, change your delivery frequency, and click "Save Changes".
For assistance:
mrjoshua1345@hotmail.com
How can I change the amount of packs I receive in each delivery? +
Login to your account dashboard.
Select "Manage Subscriptions", choose your item, and adjust how many packs are sent with each order.
Click "Save Changes".
Can I update my subscription's shipping address or payment information? +
Login to your account dashboard.
Choose: "Address & Payment Details".
Update your address or payment method.
Need help?
mrjoshua1345@hotmail.com
How can I cancel my subscription? +
Login to your account dashboard.
- Choose "Manage Subscriptions".
- Select your item.
- Scroll to the bottom.
- Click "Cancel Subscription".
Need assistance?
mrjoshua1345@hotmail.com
U.S. SHIPPING
How soon will I receive my package? +
Standard shipping typically takes 4–6 business days, depending on your location.
This includes 1–2 business days for order processing.
How much does shipping cost? +
Standard shipping within the contiguous U.S. is $5.
Shipping for states and territories outside of the contiguous U.S. is $9.95.
Do you offer expedited shipping? +
At this time, we offer Standard Shipping only.
Orders typically arrive within 4–6 business days, including 1–2 business days for processing.
Can I change or cancel my order? +
We strive to process and ship orders as quickly as possible.
Our team has a limited window during which we can edit an order’s contents or cancel an order.
If you need to modify or cancel your order, please contact:
Can I change my order's shipping address after ordering? +
We have a limited window during which we can edit an order’s shipping address.
If you need to request a change of address, please contact:
How do I track my order? +
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s progress.
RETURNS
What is your return policy? +
We’re pleased to offer a 30-day Guarantee that is designed to give you and your dog the opportunity to try BetterWild for the first time, risk-free.
If you or your pup are not satisfied with your product for any reason, you may return it within 30 days of delivery for a refund (less our processing fee of $4.95).
To initiate a return, please contact our team at:
How can I return an item? +
We’re sorry to hear you may want to return your BetterWild product.
To begin the process, please email our team at:
Please include your order number along with the reason for the return. Our team will be happy to assist you.
How long will it take to receive my refund? +
Once your return has been processed, refunds typically take 3–5 business days to appear on your card statement, depending on your financial institution.
PRODUCT
Where is BetterWild made? +
BetterWild products are formulated and manufactured in the United States.
Is your packaging recyclable? +
BetterWild’s packaging is 100% recyclable.
One of our goals is to eliminate the plastics found in many pet products that can harm oceans and natural habitats.
Our packaging is entirely plastic-free, and we plan to continue this effort in the future.
Will BetterWild products work with my cat? +
While we truly love all animals, BetterWild products are specifically formulated by veterinarians for use by dogs.
At this time, we do not offer products for cats.
What do I do if my dog doesn't like the taste? +
If your dog is hesitant to try our chews, we suggest starting with half a chew or mixing it into their regular meals.
Many customers have also found success pairing the chews with a small amount of peanut butter or cheese.
ACCOUNTS & PAYMENTS
What payment methods do you accept? +
We accept most major credit cards including Visa, Mastercard, American Express, and Discover.
We also accept PayPal, Shop Pay, Google Pay, and Venmo.
If you experience any payment issues, please contact:
Do you accept prepaid gift cards? +
Yes, we accept most prepaid Visa, Mastercard, and American Express gift cards.
Please ensure the card has been properly activated and registered with a billing address before use.
If you encounter any issues while using a prepaid card, please contact:
How do I log in to my account? +
To access your account, visit our login page and enter your email address.
You will receive a verification code via email, which you can use to securely log in and manage your subscription details.
If you experience any issues logging in, please contact:
INTERNATIONAL SHIPPING
What countries do you ship to? +
At this time, we currently ship internationally to Canada only.
We hope to expand our international shipping options in the future.
How soon will I receive my package? +
For customers in Canada, orders may take approximately 2 to 4 weeks to arrive.
In some cases, shipments may be divided into multiple packages to help prevent delays at customs due to quantity restrictions.
How much does shipping cost? +
Standard shipping to Canada is $9.95.
Are duties and taxes covered in your flat-rate shipping? +
Customs duties and taxes are not included in our flat-rate shipping cost.
These fees may be charged by the carrier upon delivery and are the responsibility of the customer.
Customs fees are not eligible for refund.
Do you offer expedited shipping? +
At this time, we offer Standard Shipping only.
Orders may take approximately 2 to 4 weeks to arrive.
Some shipments may be divided into multiple packages to help prevent customs delays.
Can I change or cancel my order? +
We strive to process and ship orders as quickly as possible.
Our team has a limited window during which we can edit order contents or cancel orders.
Please contact us as soon as possible:
Can I change my order's shipping address after ordering? +
We have a limited window during which we can update shipping addresses.
Please contact us as soon as possible:
How do I track my order? +
Once your order has shipped, you will receive a confirmation email with tracking details.
You can use the tracking information to monitor your package’s progress.